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Can't reset password?

7:18 pm, June 18, 2014 Hello there, I've been trying to reset my password for the last hour and it doesn't work.. After taking a break from this game I wanted to log in and see how it was going. I tried to reset the passw [..] View

Celebrate the Festival of the Four Winds in Guild Wars 2!

12:32 am, May 21, 2014 THE ZEPHYRITES HAVE RETURNED TO HONOR THEIR FRIENDSHIP WITH THE CITY OF LION'S ARCH! IN A SHOW OF GOOD FAITH, THEY ARE DONATING MATERIALS TO SUPPORT THE LION'S ARCH RELIEF EFFORT AND RAISE MORALE. [..] View

Watch the GuildWars2 OathVideo

8:16 pm, December 16, 2013 The Great MMO Migration Contest has ended! Thank you to everyone who participated. Well be welcoming the winners of the contest to Tyria with a free copy of Guild Wars 2 soon via ema [..] View

The Origins of the Dragon Bash Theme Song

3:26 pm, November 13, 2013 Hello folks. It’s Maclaine Diemer, back again with another post about music. For this month’s Dragon Bash content, we wanted to have a recognizable theme, and the idea was brought [..] View

Bring Back Inactive Players With Gems?

8:16 am, November 11, 2013 Is this a good idea or ripe for abuse? I just saw this pop up in reddit. I know some players aren't coming back at all to the game for one thing or another but will this bring back the ones that wande [..] View

So I get this today....

2:43 am, October 24, 2013 So today I was greeted in my email box with an email that saved my 60$ purchase. But now I'm wondering if there is anything else I can do to protect my account other than changing my password? I gue [..] View

Don't ban us for farming....

6:59 pm, October 19, 2013 ... or just give us a legendary without the hassle of appealing a ban. They have people reviewing each case for botting bans, but they miss the obvious, like how I was making no money. I farmed the s [..] View

DDE and CE Items in 8/21 Stress Test

6:14 am, October 19, 2013 I'm just wondering if it was mine, or a thing in general.  I only received the Hero's Band, even though I have prepurchased the CE from Gamestop.  Did anyone else w [..] View

Will Beta client become Live client?

6:27 pm, October 18, 2013 Just wondering if I need to un-install the beta client and install from scratch via the email link.  Or is is the beta client going to be updated into the Live client. I have a pre- [..] View

A Guide to Blood and Madness

9:16 pm, October 15, 2013 Halloween has returned to Tyria, along with the Mad Kingbut a new menace has emerged to threaten both the Mad Realm and our world! Magister Tassi needs your help to keep everyone alive long enough to [..] View

Did I just get hack?

6:13 am, October 14, 2013 So the guild wars 2 launcher was downloading a 700 files update or something.  It was at 99 so I click log in and it said the following "you've enabled email authentication for [..] View

Hacked Accounts

10:03 pm, October 13, 2013 Hey guys first post here, I am just letting you know if you were unlucky like me and got your account hacked that Anet isn't going to help... Yeah you heard correctly, If your account was hacked and t [..] View

Email Not Recongized? Please help

3:26 pm, October 13, 2013 So i didnt play at all yesterday cuz I had to work all day but I've been playing since headstart no problems. So today i go to log in and it says Email not recognized. What does this mean does it mean [..] View

Password Reset: Beware

3:49 am, October 11, 2013 In response to the prompt to consider changing my password on the login panel, I followed the link to the official site and changed my password, filling in the information exactly as prompted, and sav [..] View

PSA: Watch what you buy on the TP, duping bug exists

3:16 am, October 10, 2013 Reddit link: http://www.reddit.com/r/Guildwars2/comments/1o35kp/psa_watch_what_you_buy_on_the_tp_duping_bug/ QuoteBasically, players have been duplicating siege prints for wvw for profit on the tradi [..] View

"Confirm Password Change" when I did not request one. Anyone else?

8:13 pm, October 7, 2013 I'm just trying to figure out if this was a Arenanet mass email thing, or if my account was almost hacked into. Did anyone else get the password change email without requesting one? View

Think I was hacked? No idea...Wtf Anet?

10:25 pm, October 5, 2013 So tried to log in thie morning and my password was invalid apparently. So I go to check my email to see if my password had been changed. It doesnt say it was. So I go to reset my password...and guess [..] View

Aren't my thankful in support.gw2 (@nctaiwan issues)

6:56 pm, October 5, 2013 Greetings, I am from Hong Kong with an gw1 account in past. In 2006, GW1 sales in Taiwan, NCTaiwan take care all players from Taiwan and Hong Kong. Player in Taiwan / Hong Kong with have no choose, [..] View

Email validation, can we still do it out of game?

2:20 pm, October 5, 2013 Never got around to clicking the email validate button during my stress test last night Is there a way I can do this now? or should I not be worrying about it too much? View

Hoping to reach an Anet employee with a complaint (I've tried other methods of contact)

1:20 am, October 5, 2013 I've often heard stories of how GW2 forums could often be overzealous with their moderation and I didn't believe it. Most times people exclude information, painting only their side of the story but th [..] View

just saw this article: Guild Wars 2 Still Plagued With Issues; Direct Sales On Hold

11:00 pm, October 4, 2013 http://www.inquisitr.com/317412/guild-wars-2-still-plagued-with-issues-direct-sales-on-hold/ reading this article kinda pissed me off plagued with issues? can't connect? the overflow system has wo [..] View

Scamming

8:41 pm, October 4, 2013 I got scammed like a week ago and i reported the guy on the support page and this is the reaction i got back.... Quote Response GM Xionaque via Email 10/07/2012 06:23 PM Hello, I know transactions th [..] View

Beyond Frustrated

7:31 pm, October 4, 2013 I've been able to put off all the big annoyances of launch, like the TP not working, massive lagg,  lower FPS than the betas, and overally buggy behaviors - but now with all this con [..] View

Email Authenticator is bad

3:26 pm, October 4, 2013 i had decided my account could use some security, as i dont have a phone of anykind, i opted for email authenticator, this was a bad choice, as i am asked to "authenticate the link emailed to me& [..] View

Worst Launch Experience I've Ever Had

2:51 pm, October 4, 2013 I thought the worst launch experience was Diablo 3's catastrophe. Then, I played Guild Wars 2. - Auction system down since launch, people say that it has been up part time, I've played a solid 40-50 [..] View

Save ANet and yourself time when requesting refund:

2:41 pm, October 4, 2013 I just got my refund for the digital online purchase. Not bashing but the game is just not for me. Thought I'd save the user and ANet some time by sharing what they sent me as a request for informati [..] View

Terrible GW2 Customer Service Experience

7:18 am, October 4, 2013 Well, its been almost 3 days now. After playing game since release, i been always an example to follow. Always reporting for botting, or gold sell spamming in every case did apply. I been a fellow gu [..] View

Promote New Guild Leader

1:59 am, October 4, 2013 Background story: A few friends from across the country decided to start up their own guild at the beginning of early release weekend. We all agreed to let the one player with the most GW1 experience [..] View

Account hacked - What is the wait time on support for resolution?

8:29 pm, October 3, 2013 I appear to be one of many people who had my account hacked in the past couple of days. With the hackers doing the whole email address change switch a roo. After sending in all the correct informatio [..] View

My hacked Account

5:44 pm, October 3, 2013 Hello I wanted to post a real life account so that the rest of the world can see how Arena Net is doing and their response to people that have been hacked. Last Saturday on Sept. 8th at about 5pm I [..] View

Account hacked, been a week. Any suggestions?

4:29 pm, October 3, 2013 Last saturday, my account got hacked and they changed my account email. I emailed support with the requested information, and 4 days later they sent an email asking for the same exact info - display [..] View

Possible to change my email? help!

2:13 pm, October 3, 2013 When I first registered my account for the beta I'm pretty sure I'm remember it asking me for an email or if I ever had a guild wars 1 account what the email for that was. I entered in the email I use [..] View

Aion level gold spamming an appeal for a word filter!

9:16 am, October 3, 2013 Okay so the spamming has gotten really bad on my server, and I think it would be a good idea to allow custom word filters that auto-block specific words and phrases so you don't see the messages at al [..] View

Anyone's password not working? ...And is this a sign of being hacked?

2:51 am, October 3, 2013 Hey guys, let me explain my problem I'm having: I have GW2 on my desktop, it worked fine. I installed the game on my laptop, since I knew I was travelling to another state for the weekend and wanted [..] View

Me getting hacke 20+ hours ago

11:48 pm, October 2, 2013 I got hacked yesterday at around midnight est, I sent a ticket to arena.net still no response, the hacker also hacked my email and change the gw2 account email. Although through the login authenticati [..] View

Guild Wars 2 Junkies Podcast - WvW Talk and More - Win Free Stuff

11:23 pm, October 2, 2013 Guild Wars 2 Junkies is proud to present our first episode of the GW2 Podcast. Listen to hosts Draegan and Clementine discuss the topics of the week along with a weekly update of W3 discussion. Draega [..] View

New Phishing Mail

8:14 pm, October 2, 2013 Just a FYI Had an email that mentioned mounts and stuff like that. Using a non GW2 installed computer I went to the link (something about GW2 and gifts) It's a mock up of the GW2 main page, clearly [..] View

An unexpected gift from ANET.

7:41 pm, October 2, 2013 Okay so today I got an email from ANET stating that since I had the 1032 error (character stuck in a world transfer) during the three day head start, they were giving me a free upgrade to the digital [..] View

Fake authentication card email

5:28 pm, October 2, 2013 Just received an email offering an authentication card for my guild wars 2 account how ever when clicking the link the website it took me to had a spelling mistake in the address and was sent to an em [..] View

Register Today for the Guild Wars 2 Free Trial on August 23-25

5:17 pm, October 2, 2013 From August 23-25, you can experience the living, ever-changing world of Tyria and see for yourself why Guild Wars 2 is the fastest selling MMO in history.* All you need to do to pl [..] View

Constructive Game Process Improvement (Opinion)

12:15 pm, October 2, 2013 Hello all! First and foremost, I would like to give a very deserving shout out to the entire Guild Wars 2 development team which has (in my opinion at least) had one of if not THE best launch in the [..] View

Disconnected: Another user has logged onto this account

11:28 am, October 2, 2013 See Title I was playing and got DC'd with the error message that someone else had logged onto my account. While sitting at the character selection I go and check my email, received 0 minutes ago -&a [..] View

Can't Log In

8:11 am, October 2, 2013 So I bought a digital copy of the game today. I already had a GW1 account. I used the code I was given to create a GW2 account and linked my GW1 account. I tried logging into my new account on the off [..] View

Hacked or Banned?

2:28 am, October 2, 2013 was i hacked or banned? in order to acheive 100% on malchors leap , i was left with a bugged SP; i was told to switch servers until i found one thats not bugged. I did that a couple of times until it [..] View

DDE Upgrade, please read...

12:19 am, October 2, 2013 The following email was sent to me the reasons why are included in the email's contents.Basically i recieved a free DDE upgrade code, because my entire head start was wasted stuck in server transfer l [..] View

Been there done that achi and title - no reward, and Anet response

12:03 am, October 2, 2013 Hello everyone, I am uZu, and I am overly pissed @ Anet's costumer service. As a start, I must say that I enjoy GW2 a lot and I think it is an amazing game, however, it's costumer care/support (even i [..] View

Chinese hackers still a problem?

10:48 pm, October 1, 2013 OK, i havent played this game much in the past 2 months . Logged in a couple of evenings for some PVP. So im not update at all with news/anything. Ive played MMO games for many years starting out on [..] View

Traded Trinity for What (PvE)?

7:23 pm, October 1, 2013 Before I get into this let me say that I'm really enjoying the game so far.  I actually came into the game with a very negative experience from the beta, but my opinion changed in on [..] View

No Mercy Community Cup is here!

6:40 pm, October 1, 2013 http://tinyurl.com/qhphxcv Who doesn't like explosions? Subject Register today, the No Mercy Community Cup is here! This is your official invitation to the first ever No Mercy Community Cup present [..] View

Thanks to everyone that showed their support! (UNBANNED!)

2:58 pm, October 1, 2013 https://forum-en.guildwars2.com/forum/support/account/My-Customer-Support-Thoughts-and-Experiences/first#post1621599 ---- This is me right now sharing my thoughts about their system and my experience [..] View

What does Anet's behavior say to you

12:46 pm, October 1, 2013 Something has started to bother me about Anet recently more so than usual. It started a couple weeks ago when I got an email basiclly telling me to use the gem store, and I am sure everyone else got i [..] View

Finally forced to Validate Email and sudden attempts from China...

12:41 pm, October 1, 2013 So I've always been able to press the Play button on my account without validating my email address. This allowed me to keep the same username I have been using on Guild Wars 1 for some time. Now I ha [..] View

Soemone from CN logged into my account :/

9:32 am, October 1, 2013 When I logged into my email account today I got a message saying that there was a password change on my GW2 account, I immediately logged into the GW2 website and there was no actual change but it sho [..] View

Trading Post issues.

4:32 am, October 1, 2013 I've submitted 3 bug tickets and posted on the Anet forums about this but wanted to bring this to the attention of the masses just in case someone is having the same issue and doesn't know wtf to do. [..] View

No access to account for last week!

3:22 am, October 1, 2013 I would just like to know if anyone else is still having trouble with authentication emails being received? It's has been almost a week now since I've been able to access my account via web or the la [..] View

Account Names can now be changed.

2:02 am, October 1, 2013 I just logged into my Guild Wars 2 Account on the website, and it let me change me account name, I don't know if everybody knows and I'm sorry if this is like some 3 day late post because everybody k [..] View

it seems scamming is allowed

11:23 pm, September 30, 2013 I got scammed like a week ago and i reported the guy on the support page and this is the reaction i got back.... Quote Response GM Xionaque via Email 10/07/2012 06:23 PM Hello, I know transactions th [..] View

Why mess with the authentication procedure so close to launch?

9:31 pm, September 30, 2013 I wasn't able to login to the game after being forced to change my email for login, and looking at the official forum, many many more had the same problem.  If they feel they needed [..] View

Email Authentication Issue /Boggle....

5:42 pm, September 30, 2013 Can't access game or account on the website because authentication email not being received. Enter and ticket about problem on guild wars site, confirmation email received instantly.. .... View

Muting the community

5:12 pm, September 30, 2013 This is an automated message. Your post in Muting the community was infracted. Your original post in Muting the community: _______________________________________________________________ First off: [..] View

Duration of forum "temporary suspensions"?

5:09 pm, September 30, 2013 Since I've messaged + emailed the appropriate people on the official forums without a response, I figured I could try to ask here... About two days ago, I made the mistake of making very angry (altho [..] View

Does arenanet have a complaints department?

4:37 pm, September 30, 2013 If so, does anyone know the email address? Reckon it would be better for people if they could express their upset into something they know would get read and recorded, instead of posting it on the for [..] View

It's been a week and I still can't log in to it

4:12 pm, September 30, 2013 With my serial code, i managed to log in to the forum and all, but just cannot log in to the game.(Error code:9:4:5:1268) Have wrote tons of emails to the Support team and they even created a new acc [..] View

Mobile Authenticator

4:05 pm, September 30, 2013 Do you need a google account to use the mobile authenticator or will a general email account suffice for Guildwars 2? If i do need a google account is it possible to change from your current email ad [..] View

How is it possible?

2:18 pm, September 30, 2013 That i got hacked? this is the first game i have ever been hacked in! and yes i have anti-virus and dont visit dodgy websites. I took a break come back and cant log in... so i check my email and it sa [..] View

Should I be worried?

2:13 pm, September 30, 2013 I know this will sound a bit impatient but here I go: So I found out yesterday that my account was hacked, they got my email and were able to get all of my info. So I send in a ticket to ArenaNet and [..] View

woot

11:25 am, September 30, 2013 sorry i did not see any off topic section in this forum so thought i'd post in the general forum. d3 still sucks. i haven't played it since i got gw2 and i freakin love gw2. it's just so amazingly aw [..] View

I have an idea and i need your help/advice/suggestions!

5:27 am, September 30, 2013 So, I am going to get right into it whilst I have the combination of ramble and constructive thoughts stuck in my head. This is something I have been pondering on for a great length of time and honest [..] View

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