Abyssal Scepter Recipe Bugged, A-Net says "oh well"!

Posting this up on here as well because A-Net has felt the need to suspend me from their forums after I posted this up on there. This is the exact post word for word that they banned me for? Please tell me what I did deserving of a ban, much less for them to tell me they don't even care that I was robbed of all that gold worth of mats? Extremely poorly handled by A-Net. I won't let this one go unresolved!

{So I put in a report already, hadnt seen any other posts ever confirming this recipe to be bugged, so I wanted to warn everyone else before they tried it! Last night I tried to craft the Abyssal Scepter using the recipe of 1 Eidritch Scroll, 100 Mystic Coins, 250 Ectoplasm, and 250 Ancient Scepter Rods. This is the recipe that seemed to be most obvious since all the other recipes of similar weapons/items with the Mesmer Effect have been made off of Ecto based recipes as well. I tried with Core and Rod, the Rod was the only thing that fit with the Ectos.

Well, after several days of farming and finally getting all the mats together, and even buying some gems out of pocket so that I could be the first to confirm this awesome Scepters Recipe, I received a Mystic Wand as my output from the recipe I used!!! Seriously? Mystic Wand already has its recipe and its a heck of a lot less mats/gold than what I put in hoping for Abyssal Scepter! I mean I understand the recipe wasnt confirmed, but it seemed fairly obvious, and at the least I would have expected some named/unique item for the cost of the mats I dropped in the forge!

I know its not a legendary or anything, but this was my legendary. This item is 100x cooler looking than the legendary scepter IMO, and I was really exited to finally have it completed, only to be crushed by this bug! I already had a Mystic Wand and if I wanted another I could spend 2-3g and get it, not drop over 70g worth of mats to get completely ripped off! I mean come on now, I know A-Net is one of the few companies that usually cares about their customers, so I want to put this out for everyone to see, so that they have to make it right!

I submitted a report for this bug, and asked for the returning of my mats, or them to fix the bug and replace the Mystic Wand in my bags with the Abyssal Scepter that it should be! Kinda disappointing and ruins the excitement of getting that discovery, but after the kick down south I felt when I saw I got the Mystic Wand, I just want this fixed now. There response to my report is included below:

Hi there;

We are very sorry to hear you ran into this issue. Im afraid though that we dont actually have a way to restore an item or items on a character once that item has been deleted or lost during a transmute. We would love to be able to assist with these matters, but we just dont have the systems in place currently to allow for this sort of restoration. We understand this may be rather frustrating, so we apologies for any distress this causes you. We are working with the development team though to try and figure out a way to offer such services. In the meantime though we can simply not offer any compensation.

That said I would suggest keeping an eye on our main site , our Twitter #!/guildwars2, and our Facebook https://www.facebook.com/GuildWars2. Once we do have some information about possibly being able to make such restorations, we should post on those sites to let everyone know. For now you will have to keep things the way they are, but we thank you for your understanding and we hope you still have a blast playing the game.

Regards;

Chase

Guild Wars Support Team"

Seriously? You can design a game of this magnitude yet have no way to replace or fix my issue?!!! Im detecting a computer generated we really dont care response here, and I expected better from A-Net! I love this game, and have had a blast thus far, but how can you tell your customer base oh well, sorry you got screwed, nothing we can do! Thats just a terrible approach, and terrible support, and I feel that we deserve better than that!

So in my response I basically stated that if the items could not be refunded because they dont have the capability then at the very least they should reimburse me with gems equalling the total value of the items that I lost, so that I could convert that into gold and at the very least put it towards another item. My time and effort and even money spent should not be in vein and given an oh well thats just not right! Even the horrible horrible customer service of that evil Hello Panda corporation known as blizzard is able to make things right for their customers when they are at fault due to a game bug or design!

I know there has to be something more that can be done here, A-Net has consistently proven that they are one of the few companies that does care about their player base, so Im hoping they will make this right, as well as respond on here to let everyone know they intend to do so. Here you go A-Net, balls in your court. Please fix this, and make it right!}